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← Element Critical

Operations Technician I

Element Critical
Location
Katy, Texas, United States
Posted
17 days ago
Department
Customer Operations
What they actually want (must-haves)
  • High School diploma or equivalent
  • 2 - 4 years Security Operations, Data Center Operations and Customer Service experience
  • Knowledge of Security System hardware and software, Data Center Monitoring applications, Help Desk Tools, Critical Operations infrastructure
  • Proficient in MS Excel, Word, and Outlook
  • Good verbal and written communication skills
  • Ability and desire to learn and take on additional responsibilities
What the job really is

The Operations Technician I at Element Critical will support critical infrastructure operations, focusing on site security, shipping and receiving, and customer support through ticketing systems. Daily tasks include monitoring alerts, assisting with technical installations, and ensuring operational uptime while providing excellent customer service. This role involves hands-on work in a data center environment and requires effective communication and problem-solving skills.

Benefits
  • PPO and HDHP Healthcare Plans
  • FSA and HSA with above market Employer HSA Match
  • Dental and Vision Insurance
  • Employer Paid Disability and Life Insurance
  • Additional Group Insurances
  • Paid Vacation, Sick, and Personal Leave
Things to weigh
  • Shift hours may be unconventional (W: 3 AM - 7 AM, Th - Sat: 7 PM - 7 AM)
  • Role involves physical demands such as lifting up to 65 lbs and performing various movements
  • No specific mention of advancement opportunities or career growth beyond initial role
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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