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← Element Biosciences

Field Service Engineer - Italy

Element Biosciences
Location
EMEA; Remote
Posted
23 days ago
Department
Customer Support
What they actually want (must-haves)
  • Bachelor’s Degree or MS with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field
  • Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware
  • Fluent in English verbal/written and fluent in Italian verbal/written
  • Flexibility in working hours for customer support during non-regular business hours
Nice to have
  • Experience with NGS sequencing instrument and sequencing run set up
  • Experience with multiple full life cycle product launches
  • Proficient with data collection and analysis tools (e.g., in MATLAB, Python, C++ or Java)
  • Experience with fluorescence microscopy
  • Demonstrated account management skills
What the job really is

The Field Service Engineer at Element Biosciences will provide on-site support for next-generation sequencers, including installation, maintenance, and troubleshooting of complex laboratory equipment. This role involves frequent travel across the EMEA region and requires collaboration with customers and internal teams to resolve issues and improve service processes. Candidates should be prepared for flexible working hours and must possess strong communication skills in both English and Italian.

Benefits
  • Eligible for stock options and sales commission
Things to weigh
  • Frequent travel inside EMEA region up to 80%
  • Base compensation depends on multiple factors, including geographic location, qualifications, and experience
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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