Principal Technical Writer - Customer Onboarding

The Principal Technical Writer will lead the strategy and execution of customer onboarding and 'Getting Started' content for Elastic's products. This role involves creating a cohesive narrative that guides users from initial setup to advanced feature adoption, collaborating with various teams to ensure effective content that drives trial-to-paid conversion. The writer will also measure user engagement and iterate on content based on feedback and analytics.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love

• Role involves significant cross-functional collaboration, which may require strong interpersonal skills
• No specific salary range mentioned, which could affect negotiation
• Focus on user experience and narrative may require creative skills in addition to technical writing expertise