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Principal Technical Writer - Customer Onboarding

Elastic
Location
Ireland
Posted
12 days ago
Department
Docs
What they actually want (must-haves)
  • 7+ years of relevant experience
  • Experience in technical writing or developer-focused roles
  • Proven track record in onboarding or user journey design
  • Proven ability to lead initiatives and influence stakeholders across product, engineering, and sales/field organizations
  • Experience in creating compelling, cohesive stories for complex technical products
  • Comfortable using analytics, UXR, and support data to inform documentation decisions
What the job really is

The Principal Technical Writer will lead the strategy and execution of customer onboarding and 'Getting Started' content for Elastic's products. This role involves transforming onboarding materials into a cohesive narrative that guides users through their initial experiences, collaborating with various teams to ensure content accuracy and effectiveness, and using data to refine the user journey.

Benefits
  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
Things to weigh
  • No variable compensation component mentioned
  • Salary range provided but may vary based on several objective factors
  • Role involves significant cross-functional collaboration, which may require strong interpersonal skills
Job score3.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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