HHiring Reality
← eClinical Solutions

Service Manager, elluminate Services

eClinical Solutions
Location
Bangalore
Posted
26 days ago
Department
elluminate Services
What they actually want (must-haves)
  • Bachelor’s degree required
  • 5+ years of experience in a service/project management, service/project delivery, or operations role within the life sciences, clinical research, or health technology sector
  • Excellent written and verbal English communication skills
  • Comfortable working in shifts or flexible hours to overlap with US and European client time zones
  • Hands-on experience managing the operational delivery of technology-enabled services in a regulated clinical environment
  • Solid understanding of clinical data management concepts, clinical trial operations, ICH/GCP guidelines, and 21 CFR Part 11 requirements
Nice to have
  • Field in life sciences, health sciences, information systems, or a related discipline preferred
  • Experience working with or supporting EDC systems (e.g., Medidata Rave, Veeva Vault EDC) or clinical data platforms strongly preferred
  • Familiarity with project (SmartSheet) or service management tools (Service Now, Zendesk)
What the job really is

As a Service Manager at eClinical Solutions, you will oversee the operational aspects of client engagements for the elluminate® platform, ensuring smooth service delivery and addressing any issues that arise. Your role involves coordinating with various internal teams, managing client communications, and ensuring compliance with regulatory standards. You will also track project deliverables, participate in audits, and contribute to process improvements to enhance service quality.

Things to weigh
  • Role requires coordination across multiple time zones, which may involve flexible hours
  • Experience in a regulated clinical environment is crucial, indicating a structured and potentially high-pressure work setting
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to eClinical Solutions?

See how your résumé matches this role — and tailor it from what actually gets interviews.