HHiring Reality
← EBANX

Technical Account Manager Specialist — Strategic Accounts (LATAM & Africa)

EBANX
Location
Curitiba or São Paulo
Posted
23 days ago
Department
Operations
What they actually want (must-haves)
  • Strong experience in technical account management, solutions engineering, payments operations, or another client-facing technical role
  • A curious and investigative mindset, with the initiative to explore data and challenge assumptions
  • Good working knowledge of SQL and the ability to query and analyze large datasets with autonomy
  • Working knowledge of the payments ecosystem, including authorization flows, acquiring, issuing, 3DS, tokenization, chargebacks, settlement, REST APIs, and webhooks
  • Fluency in English and Portuguese
  • Ability to navigate effectively between technical and commercial audiences
Nice to have
  • Experience using Python for data analysis, including pandas or equivalent libraries
  • Fluency or professional proficiency in Spanish
  • Experience working with global merchants in industries such as streaming, marketplaces, gaming, travel, SaaS, or subscriptions
  • Exposure to card-network programs, including network tokens, Visa and Mastercard credential-on-file programs
  • Experience with local payment methods across Latin America or Africa
What the job really is

As a Technical Account Manager Specialist at EBANX, you will be responsible for managing the technical performance of a portfolio of strategic accounts across Latin America and Africa. Your role involves investigating payment performance issues, analyzing data to provide actionable insights, collaborating with various teams to enhance payment flows, and mentoring junior team members. You'll also lead technical discussions and coordinate incident responses to ensure optimal service for global merchants.

Benefits
  • Performance Bonus: Annual bonus program based on company results
  • Meal Allowance: Monthly allowance to support your meals
  • EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs
  • EBANX Skills: Dedicated budget for courses, certifications, and workshops
  • Language Classes: Language classes to support personal and professional development
  • Health & Well-being: Medical and dental plans with extensive coverage
Things to weigh
  • No salary listed
  • Role involves managing complex accounts and requires strong technical skills
  • Position requires fluency in both English and Portuguese, which may limit applicants
  • Experience with specific tools and technologies may be necessary for success
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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