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← EBANX

Senior Incident Management Analyst

EBANX
Location
Curitiba
Posted
1 month ago
Department
Operations
What they actually want (must-haves)
  • Solid experience in Incident Management within critical and high-availability environments such as payments or technology
  • Proven ability to coordinate complex incidents and make decisions under pressure
  • Experience managing technical and executive escalations and engaging stakeholders across different teams
  • Excellent verbal and written communication skills
  • Hands-on experience working with SLAs, operational KPIs, and incident management metrics
  • Practical knowledge of incident management and governance frameworks such as ITIL or similar
Nice to have
  • Certifications such as ITIL, COBIT, ISO 20000, or similar
  • Previous experience in payments, fintechs, financial services, or large-scale digital platforms
  • Experience with monitoring, observability, alerting, and incident management tools
  • Experience leading structured Root Cause Analyses (RCAs) and developing corrective and preventive action plans
  • Previous experience acting as a technical reference, mentor, or informal leader within operational or technology teams
What the job really is

As a Senior Incident Management Analyst at EBANX, you will lead the management of critical incidents, ensuring effective coordination among technical teams and clear communication with stakeholders. Your role involves assessing and prioritizing incidents, managing escalations, and driving decisions during high-severity situations to maintain business continuity. You will also contribute to process improvements and mentor junior analysts, fostering a culture of operational excellence within the team.

Benefits
  • Performance Bonus: Annual bonus program based on company results
  • Meal Allowance: Monthly allowance to support your meals
  • EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs
  • EBANX Skills: Dedicated budget for courses, certifications, and workshops
  • Language Classes: Language classes to support personal and professional development
  • Health & Well-being: Medical and dental plans with extensive coverage
Things to weigh
  • No salary listed
  • Role involves high-pressure decision-making and coordination across multiple teams
  • Experience in critical environments is a must, which may limit candidates from other backgrounds
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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