Customer Support Representative - Spanish Speaking

As a Customer Support Representative at Easygo, you will manage a high volume shared inbox, responding to live chats, emails, and tickets while ensuring timely resolutions. Your role involves collaborating with various teams to address critical issues related to payments and customer access, while also identifying trends to improve workflows. This position is hands-on and requires strong communication skills to enhance customer trust and influence operational strategies.

• Competitive pay and bonus scheme
• Performance-based bonus recognition based on your impact (up to 20%)
• 18 weeks paid parental leave for primary carers
• Smooth Parental Return: Ease back into work with 12 weeks of transition support, including fully paid Fridays off during your first three months back
• Access to Employee Assistance Program
• Wednesday massages

• Full-time role located in Melbourne office, requiring in-person attendance
• High volume of customer interactions may lead to a fast-paced and potentially stressful environment
• No specific salary mentioned, which may require negotiation
• The role involves direct influence on operational strategies, indicating a significant level of responsibility