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Senior Manager, Collections

Earnest
Location
Remote
Posted
20 days ago
Department
Business Operations
What they actually want (must-haves)
  • 8+ years of experience in consumer lending collections or loan servicing
  • 5+ years in a people leadership role managing other leaders
  • Experience managing third-party collection agencies
  • Strong knowledge of collections compliance and regulatory requirements, including FDCPA
  • Strong cross-functional communication skills
  • Ability to build and scale teams and processes in an evolving environment
Nice to have
  • Experience in fintech, digital lending, or non-bank financial services
  • Experience building or scaling a collections team or program from the ground up
  • Familiarity with personal loans, student loans, or unsecured installment lending
  • Track record of collaborating with Risk, Product, or Data partners on strategic initiatives
What the job really is

The Senior Manager, Collections will lead Earnest's Personal Loans collections team, focusing on building and scaling the team while managing third-party collection agency relationships. This role involves executing the collections program, ensuring compliance with regulations, and reporting on key performance indicators. The manager will also be responsible for evolving collections processes and collaborating with various departments to enhance operations.

Benefits
  • Health, Dental, & Vision benefits plus savings plans
  • Mac computers + work-from-home stipend
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • Restricted Stock Units (RSUs)
  • 401(k) plan with company match
Things to weigh
  • No specific tools or technologies mentioned for the collections processes
  • Salary range provided but may be modified in the future based on various factors
  • Role involves building processes in an evolving environment, which may present challenges
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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