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← DYOPATH

Desktop Support Analyst II

DYOPATH
Location
Bothell, WA
Posted
19 days ago
Department
Enterprise Accounts
What they actually want (must-haves)
  • Bachelor’s Degree in Computer Science, IT, or a related field; OR four years of equivalent work experience
  • A+ Certification
  • In-depth working knowledge of PCs and peripherals
  • Intermediate to advanced proficiency in hardware and software troubleshooting
  • Strong written and verbal communication skills
  • Good judgment providing technical advice and problem resolution
Nice to have
  • Network+ Certification
  • Experience as a Desktop Support Analyst I
  • Familiarity with ITIL and change management processes
  • Ability to perform root cause analysis (RCA)
  • SharePoint experience (O365 preferred)
What the job really is

As a Desktop Support Analyst II at DYOPATH, you will be responsible for resolving complex hardware, software, and account-related issues for end users. Your role will involve mentoring junior analysts, analyzing user requests, providing technical support, and ensuring effective operation of endpoints. You will also document processes, manage ticketing systems, and collaborate with third-party vendors to enhance service delivery.

Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • “You Pick a Day” paid holiday
  • FSA & HSA options
  • Pet Insurance
Things to weigh
  • On-site position in Bothell, WA
  • First Shift schedule (8a-5p PST); Monday through Friday
  • Pay rate of $30 may not be competitive depending on experience and location
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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