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Desktop Support Analyst II (On-Site IT Support)

DYOPATH
Location
Santa Catarina, Nuevo León, Mexico
Posted
1 month ago
Department
Enterprise Accounts
What they actually want (must-haves)
  • Diploma
  • Basic computer literacy and familiarity with technical software
  • Hands-on break-fix and hardware troubleshooting expertise
  • Strong troubleshooting and problem-solving skills
  • Good verbal and written communication skills
  • Ability to work independently and collaboratively
Nice to have
  • Experience providing hands-on desktop support in a manufacturing, industrial, warehouse, or production environment preferred
What the job really is

The Desktop Support Analyst II role involves providing on-site IT support within a manufacturing environment in Santa Catarina, Nuevo León. Daily tasks include troubleshooting and repairing computers, hardware, software, and peripherals, as well as supporting end users and maintaining workplace technology. The position requires hands-on technical work and direct interaction with employees to ensure smooth operations and resolve technical issues efficiently.

Benefits
  • Aguinaldo (25 days – above legal requirement)
  • Vacation + 25% premium
  • IMSS + Major medical insurance (family included)
  • Monthly savings fund + pantry vouchers
  • Access to client-provided transportation routes
  • Quarterly performance bonus opportunities
Things to weigh
  • Role requires physical agility and the ability to work in varying field conditions
  • Position is on-site only, limiting remote work flexibility
  • No salary listed beyond the monthly pay rate of 24,000 MXN
Job score3.2/5
Benefits4/5
Freshness3/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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