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← Dropbox

Program Manager, Customers

Dropbox
Location
Remote - US: Select locations
Posted
16 days ago
Department
GTM Office (Sub Team)
What they actually want (must-haves)
  • 8+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field
  • Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
  • Experience coordinating multiple teams with different goals, dependencies, and decision rights
  • Strong operating discipline: able to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
  • Experience working directly with customers or customer-facing teams
  • Strong written and verbal communication skills
Nice to have
  • Experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs
  • Experience embedding customer feedback or testing into product-launch processes
  • Experience building a program that scales across products, customer segments, or launch types
  • Experience in a SaaS, collaboration, productivity, platform, or enterprise software environment
  • Familiarity with customer insight systems, feedback taxonomies, program dashboards, or tools used to track participant health and product signal
What the job really is

The Program Manager, Customers at Dropbox will focus on creating and managing customer programs that connect product development and go-to-market efforts. This role involves planning, recruiting, launching, and measuring customer engagement initiatives, with an emphasis on testing pre-product-market fit (PMF) products and integrating customer feedback into product decisions. The position requires collaboration across multiple teams to ensure a strong customer experience and effective program execution.

Things to weigh
  • No specific information on benefits or perks listed
  • The role is execution-focused but broad in scope, which may require adaptability to changing priorities
  • The position involves substantial cross-functional collaboration, which may be challenging for some candidates
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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