HHiring Reality
← Dropbox

Program Manager, Customers

Dropbox
Location
Remote - Canada: Select locations
Posted
16 days ago
Department
GTM Office (Sub Team)
What they actually want (must-haves)
  • 8+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field with experience delivering complex cross-functional programs
  • Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
  • Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining clear ownership and follow-through
  • Strong operating discipline: able to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
  • Experience working directly with customers or customer-facing teams, including recruiting participants, managing engagement, gathering feedback, and protecting customer experience
  • Strong written and verbal communication skills, including the ability to synthesize qualitative and quantitative inputs into clear recommendations and decisions
Nice to have
  • Experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs
  • Experience embedding customer feedback or testing into product-launch, launch-readiness, or product-operations processes
  • Experience building a program that scales across products, customer segments, or launch types and then transitioning it to a durable functional owner
  • Experience in a SaaS, collaboration, productivity, platform, or enterprise software environment
  • Familiarity with customer insight systems, feedback taxonomies, program dashboards, or tools used to track participant health and product signal
What the job really is

The Program Manager, Customers at Dropbox will focus on creating and managing customer programs that connect the Engineering, Product, and Design (EPD) teams with Go-To-Market (GTM) initiatives. This role involves planning, recruiting, and executing customer engagement strategies, particularly for pre-product-market fit (PMF) testing, while ensuring a strong customer experience and clear communication across various teams. The position also includes responsibilities like managing the Customer Advisory Board and integrating customer feedback into product launch processes.

Things to weigh
  • No specific benefits or perks listed in the posting
  • Role requires strong cross-functional collaboration, which may involve navigating complex team dynamics
  • Focus on execution and scalability may imply a fast-paced work environment with high expectations for performance
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Dropbox?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →