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← Dropbox

Renewals Strategy Principal Program Manager

Dropbox
Location
Remote - US: Select locations
Posted
1 month ago
Department
Confidential - Exec Recruiting
What they actually want (must-haves)
  • 10+ years of experience in SaaS strategy, renewals, customer lifecycle management, customer success, revenue operations, or commercial operations
  • Experience designing, building, or scaling renewal, retention, or recurring revenue programs within a B2B SaaS environment
  • Deep expertise in renewal strategy, forecasting, customer retention, and recurring revenue operations
  • Experience building scalable operating models, processes, playbooks, governance, or customer programs that improved business performance
  • Experience leading new initiatives or organizational transformations from concept through operational execution
  • Proven ability to lead complex cross-functional programs and influence senior stakeholders without direct authority
Nice to have
  • Experience working within or alongside Customer Success organizations
  • Experience supporting multi-product SaaS portfolios
  • Experience implementing renewal and retention playbooks or lifecycle revenue frameworks
  • Exposure to evolving SaaS pricing models such as usage-based or hybrid pricing
What the job really is

The Renewals Strategy Principal Program Manager at Dropbox will lead the development and execution of strategies aimed at improving customer retention and recurring revenue. This role involves collaborating with various departments to create scalable programs, enhance customer engagement, and leverage data and technology for operational excellence. The position is focused on building capabilities that support a significant renewal business and shaping the long-term customer lifecycle strategy.

Things to weigh
  • No salary listed for US Zone 1
  • Role involves significant cross-functional collaboration and influence without direct authority, which may require strong interpersonal skills
  • Focus on building capabilities in a potentially ambiguous environment may appeal to candidates who thrive in such settings
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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