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← Dotmatics

Manager, Professional Services (Enterprise SaaS) | ELN

Dotmatics
Location
Remote - USA
Posted
9 days ago
Department
Services
What they actually want (must-haves)
  • Significant experience within Professional Services, consulting or enterprise technology delivery
  • Demonstrated people leadership experience
  • Experience in scientific software, laboratory informatics, laboratory automation or related enterprise SaaS environment
  • Strong understanding of laboratory workflows and ability to translate scientific and operational requirements into implementable solutions
  • Experience delivering complex enterprise SaaS, laboratory informatics or scientific software implementations
  • Ability to manage Services financial performance, including utilisation, revenue, margin and delivery forecasting
Nice to have
  • Experience with laboratory robotics and automation platforms
  • Knowledge of scientific instrument connectivity and integration
  • Familiarity with laboratory informatics environments involving ELN, LIMS, SDMS, CDS or related scientific systems
  • Experience designing or implementing end-to-end laboratory workflows spanning multiple instruments and software platforms
  • Experience building new consulting or Professional Services capabilities within an emerging technology area
What the job really is

As the Manager of Professional Services at Dotmatics, you will lead a team focused on delivering complex solutions to enterprise R&D customers, particularly in Lab Orchestration and laboratory automation. Your role involves overseeing project implementations, coaching team members, and collaborating with various departments to ensure successful customer outcomes. You will also be responsible for developing methodologies and improving service delivery through automation and best practices.

Benefits
  • Medical, Dental, Vision, Insurance
  • Health Spending Accounts
  • Wellness Benefits (Mental Health Apps and Fitness Perks)
  • Company-paid Life and Disability Insurance
  • 401k Retirement Plan (with 4% company match; immediate vesting)
  • Flexible Time off Plan (for US exempt employees)
Things to weigh
  • No specific salary figure mentioned beyond the range of $123,567 to $167,178 USD
  • Role involves significant leadership and management responsibilities, which may require extensive experience
  • Focus on Lab Orchestration may require specialized knowledge in laboratory automation and instrument integration
Job score3.4/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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