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← Dotmatics

Manager, Professional Services (Enterprise SaaS) | ELN

Dotmatics
Location
Remote - Canada
Posted
9 days ago
Department
Services
What they actually want (must-haves)
  • Significant experience within Professional Services, consulting or enterprise technology delivery
  • Demonstrated people leadership experience
  • Experience in scientific software, laboratory informatics, laboratory automation or related enterprise SaaS environment
  • Strong understanding of laboratory workflows and ability to translate requirements into implementable solutions
  • Experience delivering complex enterprise SaaS, laboratory informatics or scientific software implementations
  • Ability to manage Services financial performance, including utilisation, revenue, margin and delivery forecasting
Nice to have
  • Experience with laboratory robotics and automation platforms
  • Knowledge of scientific instrument connectivity and integration
  • Familiarity with laboratory informatics environments involving ELN, LIMS, SDMS, CDS or related scientific systems
  • Experience designing or implementing end-to-end laboratory workflows spanning multiple instruments and software platforms
  • Experience building new consulting or Professional Services capabilities within an emerging technology area
What the job really is

As the Manager of Professional Services at Dotmatics, you will lead a team of consultants focused on delivering complex solutions in laboratory automation and orchestration for enterprise R&D customers. Your role involves managing customer engagements from initial discovery through implementation, while also developing team capabilities and establishing best practices for service delivery. You will collaborate closely with various internal teams and ensure the successful execution of projects that enhance scientific workflows.

Things to weigh
  • No salary listed
  • Role involves significant leadership and management responsibilities
  • Focus on Lab Orchestration may require specialized knowledge in laboratory automation
  • Position is remote, which may affect team dynamics and collaboration
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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