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← Dotmatics

IT Support Engineer

Dotmatics
Location
Pune, Maharashtra, India
Posted
25 days ago
Department
IT
What they actually want (must-haves)
  • 3–5 years in an IT helpdesk or desktop support role
  • Experience supporting Windows and macOS users
  • Working knowledge of Active Directory and Azure AD/Entra ID
  • Familiarity with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive)
  • Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi)
  • Strong customer-service mindset and communication skills
Nice to have
  • Google Workspace administration experience
  • Working knowledge of Intune and/or Jamf Pro
  • Exposure to AWS Workspaces or other VDI
  • Familiarity with SSO/SAML and third-party IdPs
  • Basic scripting/automation exposure (PowerShell, Bash, or Google Apps Script)
What the job really is

As an IT Support Engineer at Dotmatics, you will serve as the first line of technical support for employees, troubleshooting issues related to PC/Mac hardware, operating systems, and applications. Your role will involve managing identity and access issues, supporting email systems, and assisting with network connectivity. You will also handle onboarding and offboarding processes while managing support tickets through Jira Service Management in a hybrid work environment.

Things to weigh
  • Shift patterns may include early morning starts or split shifts
  • Experience working with UK & US teams is required
  • No salary or specific benefits are mentioned in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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