HHiring Reality
← DoorDash India

Senior Manager, Workforce Strategy

DoorDash India
Location
Hyderabad, India
Posted
1 month ago
Department
111 Support
What they actually want (must-haves)
  • 8+ years of experience in workforce management, capacity planning, or operations leadership across captive and outsourced/BPO environments
  • Fluency in WFM fundamentals like capacity planning, Erlang models, shrinkage, and occupancy
  • Hands-on experience managing BPO vendor relationships, including staffing commitments and SLA accountability
  • Confidence in owning SLA performance across multiple lines of business, identifying deviations and driving recovery strategies
  • Analytical rigor and business acumen, able to use data to drive clarity and decisions
  • Experience leading teams or large-scale initiatives, setting direction while staying close to the work
What the job really is

As the Senior Manager of Workforce Management for Delivery Support Success at DoorDash, you will oversee workforce planning and performance across various support tiers, ensuring SLA outcomes are met while balancing efficiency and stability. Your role involves managing BPO vendor relationships, driving strategic initiatives for cost improvement, and developing a high-performing team. You will also collaborate cross-functionally to align workforce supply with business priorities and proactively address risks in operations.

Things to weigh
  • No specific salary or benefits listed in the posting
  • The role requires strong cross-functional alignment, which may involve navigating complex relationships
  • The position involves managing both captive and BPO sites, which could present unique operational challenges
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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