As a Manager of Workforce Planning, you will lead a team responsible for workforce capacity planning, scheduling, and real-time operations across in-house and outsourced support centers. Your role involves setting direction for your team, managing KPI performance, and collaborating with various stakeholders to align staffing with business priorities. You'll also be involved in both audience-facing and technical aspects of workforce management, ensuring effective communication and problem-solving to enhance customer experience.
See how your résumé matches this role — and tailor it from what actually gets interviews.