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← Domino Data Lab

Senior Technical Support Engineer

Domino Data Lab
Location
Remote Germany
Posted
18 days ago
Department
Support
What they actually want (must-haves)
  • 3 to 5 years in enterprise technical support, solutions engineering, or a similar customer-facing technical role at a SaaS or data/AI platform company
  • Hands-on Kubernetes experience including pod lifecycle, kubectl, RBAC, namespaces, persistent volumes, and cluster-level troubleshooting
  • Strong Linux and command-line proficiency including log analysis, process management, file system navigation, and shell scripting
  • Familiarity with Python-based ML workflows including Jupyter, package management, model training and serving
  • Experience with cloud platforms (AWS, GCP, or Azure) and containerized application environments
  • Methodical troubleshooting skills
What the job really is

As a Senior Technical Support Engineer at Domino, you will act as a key liaison between customers and the engineering team, managing technical support cases from start to finish. Your responsibilities include diagnosing issues related to Kubernetes infrastructure and machine learning platforms, troubleshooting problems, and contributing to the knowledge base. You will also participate in live troubleshooting sessions and ensure smooth communication across global teams.

Things to weigh
  • No salary listed
  • Role involves weekend on-call rotation
  • Remote-first environment may require strong self-management skills
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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