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← Domino Data Lab

Senior Technical Support Engineer

Domino Data Lab
Location
Remote Barcelona, Spain
Posted
18 days ago
Department
Support
What they actually want (must-haves)
  • 3 to 5 years in enterprise technical support, solutions engineering, or a similar customer-facing technical role at a SaaS or data/AI platform company
  • Hands-on Kubernetes experience including pod lifecycle, kubectl, RBAC, namespaces, persistent volumes, and cluster-level troubleshooting
  • Strong Linux and command-line proficiency including log analysis, process management, file system navigation, and shell scripting
  • Familiarity with Python-based ML workflows including Jupyter, package management, model training and serving
  • Experience with cloud platforms (AWS, GCP, or Azure) and containerized application environments
  • Methodical troubleshooting skills
What the job really is

As a Senior Technical Support Engineer at Domino, you will serve as the primary point of contact for enterprise customers, managing technical support cases from start to finish. Your responsibilities will include diagnosing and resolving issues related to Kubernetes infrastructure and machine learning platforms, writing knowledge base articles, and facilitating communication between customers and the engineering team. You will also participate in live troubleshooting sessions and contribute to a global support model across different time zones.

Things to weigh
  • No salary listed
  • Remote position requires comfort with asynchronous communication across time zones
  • The role involves a weekend on-call rotation
  • The company emphasizes a growth mindset and continuous improvement, which may appeal to candidates looking for a dynamic work environment
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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