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← Domino Data Lab

Senior Technical Support Engineer

Domino Data Lab
Location
Remote United Kingdom
Posted
26 days ago
Department
Support
What they actually want (must-haves)
  • 3 to 5 years in enterprise technical support, solutions engineering, or a similar customer-facing technical role at a SaaS or data/AI platform company
  • Hands-on Kubernetes experience including pod lifecycle, kubectl, RBAC, namespaces, persistent volumes, and cluster-level troubleshooting
  • Strong Linux and command-line proficiency including log analysis, process management, file system navigation, and shell scripting
  • Familiarity with Python-based ML workflows such as Jupyter, package management, model training and serving
  • Experience with cloud platforms (AWS, GCP, or Azure) and containerized application environments
  • Methodical troubleshooting skills
What the job really is

As a Senior Technical Support Engineer at Domino, you will act as the primary liaison between customers and the engineering team, managing technical support cases from start to finish. Your responsibilities will include diagnosing issues related to Kubernetes infrastructure, machine learning platform components, and cloud services, while also contributing to the knowledge base to enhance team efficiency. You will engage in direct communication with enterprise customers, ensuring timely resolutions and clear updates throughout the support process.

Things to weigh
  • No salary listed
  • Role involves on-call weekend rotation for EMEA
  • Focus on customer advocacy may require strong interpersonal skills
  • Remote-first environment may require self-motivation and discipline
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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