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Service Strategy Manager

Doma
Location
Arlington, TX
Posted
18 days ago
Department
Corporate Support
What they actually want (must-haves)
  • Active, current Texas escrow officer license issued by the Texas Department of Insurance
  • 5+ years of experience in title, escrow, or real estate closing operations, with direct exposure to Texas regulatory requirements
  • Prior experience at a title insurance underwriter, title agency, proptech company, or real estate technology platform
  • Excellent written and verbal communication skills, with experience presenting to clients and senior stakeholders
  • Comfortable operating with significant autonomy in a role with no direct precedent or template inside the organization
  • Must reside in Texas and be available for remote work with occasional travel to clients or Doma offices.
Nice to have
  • Experience with title production automation, or a strong interest in how search and exam workflows can be automated
  • Strong analytical and process-design skills, with the ability to translate regulatory and operational complexity into clear, actionable plans
  • Demonstrated experience in at least two of the following: business operations, strategy or management consulting, product development, or client success/account management
  • Prior people or cross-functional project leadership experience.
What the job really is

The Service Strategy Manager at Doma Technology will act as the licensed escrow officer in Texas, ensuring compliance with state regulations and managing escrow activities. The role involves monitoring regulatory changes, developing training materials for agent clients, and optimizing business relationships and workflows. Additionally, the manager will represent client needs in product discussions and identify opportunities for process improvements and automation.

Benefits
  • Medical/dental/vision insurance
  • 401(k) with company match program
  • Generous vacation time
  • Paid bonding leave
  • Health Savings Account (HSA)
  • Short-Term & Long-Term Disability
Things to weigh
  • No specific details on the company's technology stack or tools used in the role
  • The salary range provided may be subject to change and is dependent on various factors
  • The role requires significant autonomy, which may be challenging for some candidates.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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