Product Support Manager (x/f/m)

The Product Support Manager will lead a multi-level organization focused on enhancing the satisfaction of healthcare professionals by managing product integration and resolving complex escalations. Responsibilities include driving team performance, achieving key performance indicators, developing team leaders, and collaborating with key stakeholders to improve practitioner experience, all while contributing to the transformation of support through AI initiatives.

• 100% coverage of a beneficial health insurance plan for employees and their children
• 25 days of paid leave and 12 to 14 RTT days per year
• Free mental health program and personalized coaching with partner Moka.care
• 10 days of remote work abroad possible per year
• Meal vouchers worth €8.50 per day, with €4.50 covered by Doctolib
• Participation in Doctolib's value-sharing plan called DoctoGrowth

• No salary listed
• The role involves significant management responsibilities and performance metrics, which may be challenging for some candidates
• The position is hybrid with 2 days of remote work per week, which may not suit everyone