HHiring Reality
← Doctolib

Senior AI Specialist (Operations) (x/f/m)

Doctolib
Location
Berlin, Berlin, Germany
Posted
17 days ago
Department
Strategy
What they actually want (must-haves)
  • Strong product mindset and ability to learn quickly
  • Experience in defining quality standards and evaluating AI performance
  • Ownership of end-to-end problem-solving
  • Technical understanding of APIs, webhooks, and automation tools
  • Strong communication skills in English and basic German (B1 level)
Nice to have
  • Experience with agent platforms like Dust, Claude, or LangChain
  • Proficiency in programming languages such as Python or JavaScript
  • Experience in Customer Success or Operations teams
What the job really is

As a Senior AI Specialist at Doctolib, you will lead the transformation of Operations and Customer Success workflows by designing and implementing AI-powered solutions. Your role involves owning the entire workflow process, from agent design to evaluation, ensuring high standards of automation and quality. You will also manage AI agents, curate knowledge sources, and integrate data from CRM systems, all while collaborating with various stakeholders to enhance AI fluency within the team.

Benefits
  • Germany-wide public transport pass
  • Company-sponsored health insurance with additional benefits
  • 28 days of paid vacation plus additional days for long-term employment
  • Participation in employee equity program
  • Opportunity to work from abroad for up to 10 days per year
  • Occupational pension scheme with employer contribution
Things to weigh
  • No specific salary information provided
  • The role involves working with relatively new AI technologies, which may require a steep learning curve
  • Hybrid work model with 2 days working from home per week may not suit everyone
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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