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← Doctolib

Senior Manager Customer Engineering - Paris/Nantes (x/f/m)

Doctolib
Location
Nantes; Paris, Paris, France
Posted
20 days ago
Department
Operations
What they actually want (must-haves)
  • At least 7 years of team management experience, including managing managers
  • At least 3 years in a technical operational role (implementation, client integration, data migration) ideally in a SaaS B2B environment
  • Experience in scaling and transforming technical teams
  • Demonstrated strategic collaboration with Sales, Account Management, Product, and Engineering teams
  • Strong understanding of API issues and data quality in ETL migration projects
  • Excellent written and spoken English (C1 minimum)
Nice to have
  • Direct experience in VoIP integration projects or custom solutions
  • Active use of GenAI tools for productivity improvements
  • Experience managing distributed or international teams
  • Experience in the healthcare sector or highly regulated products
What the job really is

In this role, you will lead two teams focused on technical integration and data migration at Doctolib, overseeing a total of 15 to 20 people. Your responsibilities include managing team development, ensuring optimal delivery of technical implementations and data migrations, and collaborating with various internal teams to enhance operational excellence and customer satisfaction.

Benefits
  • 100% coverage of basic mutual insurance for employees and their children
  • 25 days of paid vacation and 12 to 14 RTT days per year
  • Free mental health program and personalized coaching
  • 10 days of remote work abroad possible per year
  • Meal vouchers worth €8.50 per day, with €4.50 covered by Doctolib
  • Participation in the DoctoGrowth value-sharing plan
Things to weigh
  • No specific salary details provided
  • Role involves managing multiple teams and complex projects, which may require significant coordination
  • Potential challenges in ensuring quality and timelines in data migration and technical implementations
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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