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Technical Onboarding Specialist für den KI-Telefonassistenten (x/f/m)

Doctolib
Location
Berlin, Berlin, Germany
Posted
24 days ago
Department
Operations
What they actually want (must-haves)
  • Experience in technical onboarding, technical implementation, IT support, Technical Customer Success, or a similar role
  • Good understanding of APIs, IT infrastructures, networks, and VPNs
  • Proficient in data handling, e.g., in Excel, SQL, or similar tools
  • Excellent communication skills in German (minimum C1 level) and English (minimum B2 level)
  • Structured analysis of technical problems and development of pragmatic solutions
Nice to have
  • Programming experience with JavaScript and/or Python
  • Experience with SQL databases
  • Knowledge of practice management systems, hospital information systems, or EHR systems
  • Experience with SaaS solutions, technical implementations, or AI tools
  • Experience in creating training materials or process automation
What the job really is

As a Technical Onboarding Specialist for the AI telephone assistant, you will assist medical practices and hospitals in the technical implementation of the AI-based solution. Your responsibilities include planning and overseeing the setup, coordinating data migrations, ensuring successful operation, and documenting technical solutions while developing training materials.

Benefits
  • Germany ticket sponsored by Doctolib for office or hybrid work
  • 28 vacation days + 1 additional day for each full calendar year of employment (max. 30 days)
  • Ability to work 10 days a year from abroad
  • Company health insurance with individual additional benefits
  • Company pension scheme with a 40% employer contribution (15% during probation)
  • Participation in Doctolib's long-term employee participation program DoctoGrowth
Things to weigh
  • No salary listed
  • Role involves technical problem-solving and customer interaction, which may require strong interpersonal skills
  • Hybrid work model may not suit everyone
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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