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Implementation Specialist -AI Phone Assistant (x/f/m)

Doctolib
Location
Berlin, Berlin, Germany
Posted
24 days ago
Department
Operations
What they actually want (must-haves)
  • Experience in technical onboarding, implementation, IT support, Technical Customer Success, or a similar role
  • Good understanding of APIs, IT infrastructures, networks, and VPNs
  • Proficient in data handling, e.g., in Excel, SQL, or similar tools
  • Excellent communication skills in German at least at C1 level and in English at least at B2 level
  • Ability to analyze technical problems systematically and develop pragmatic solutions
Nice to have
  • Programming experience with JavaScript and/or Python
  • Experience with SQL databases
  • Knowledge of practice management systems, hospital information systems, or EHR systems
  • Experience with SaaS solutions, technical implementations, or AI tools
  • Experience in creating training materials or process automation
What the job really is

As an Implementation Specialist for the AI Phone Assistant, you will support medical practices and hospitals in the technical implementation of the AI-based phone assistant. Your responsibilities include planning and overseeing the implementation, coordinating data migrations, ensuring successful operation, and documenting solutions while developing training materials.

Benefits
  • Company-sponsored Germany ticket for office or hybrid work
  • 28 vacation days plus 1 additional day for each full calendar year of employment (max. 30 days)
  • Ability to work 10 days a year from abroad
  • Company health insurance with individual additional benefits
  • Company pension scheme with a 40% employer contribution (15% during probation)
  • Participation in Doctolib's long-term employee participation program DoctoGrowth
Things to weigh
  • No salary information provided
  • Role involves technical onboarding and problem-solving, which may require a steep learning curve
  • Hybrid work model requires presence in the office three days a week
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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