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Client Education Specialist

DocNetwork
Location
Ann Arbor, MI
Posted
6 days ago
Department
Training
Salary
$60,000-65,000
What they actually want (must-haves)
  • Demonstrated successful experience in instructional design, technical writing, or educational content development.
  • Proven experience building and managing content within an LMS (Thinkific, Teachable, etc.).
  • Exceptional writing skills with the ability to explain complex, technical workflows in simple, human terms.
  • Ability to maintain a high level of attention to detail while working on multiple education materials at once.
  • High coachability and ability to integrate feedback effectively in a fast-moving environment.
  • High aptitude for learning new software quickly.
Nice to have
  • Proficiency with Canva, Google Suite, and basic screenshot/annotation tools.
  • Proficiency with AI tools such as Gemini and Claude.
What the job really is

The Client Education Specialist at DocNetwork will design and manage the client education ecosystem, focusing on creating structured learning paths and maintaining technical documentation. This role involves auditing existing resources, building courses in the LMS, and translating product updates into clear guides. The Specialist will also assist with live webinars and create engaging educational content to enhance client experience.

Benefits
  • Full range of insurance benefits (Medical, Dental, Vision, Life, Short-term Disability & Pet)
  • Flex PTO
  • Professional Development and Wellness Budgets
  • 401k with company match
  • Volunteer Time Off
  • Office snacks
Things to weigh
  • Starting pay range is $60,000-65,000, which may be lower than industry standards for similar roles.
  • The role involves a significant amount of auditing and updating existing materials, which may not appeal to everyone.
  • The company culture emphasizes mindfulness and collaboration, which may require adaptability for those used to a more traditional work environment.
Job score4.4/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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