HHiring Reality
← DistantJob

Level 1/2 Support Technician

DistantJob
Location
Remote
Posted
6 days ago
What they actually want (must-haves)
  • 6 months to 1.5 years of experience in a helpdesk or IT support role
  • Native English speaker
  • Available to work Monday–Friday, 8 am–5 pm US Pacific Time
  • Proven experience communicating with customers across multiple platforms
  • Hands-on experience with RMM, PSA/ticketing, and documentation platforms
  • Windows OS experience in Workgroup and Domain environments
What the job really is

The Level 1/2 Support Technician role involves providing technical support to small to mid-sized businesses, handling client issues through various communication channels. Daily tasks include triaging support tickets, troubleshooting hardware and software issues, configuring workstations, and maintaining clear communication with clients throughout the resolution process.

Things to weigh
  • Entry-level role with a focus on customer service over technical skills
  • No specific salary or benefits mentioned
  • Experience with the exact software is not mandatory, but some prior support experience is required
Job score2.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to DistantJob?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →