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Senior Technical Account Manager, AI/ML

DigitalOcean
Location
Austin
Posted
18 days ago
Department
Customer Success
Salary
$140,800 - $200,000
What they actually want (must-haves)
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
Nice to have
  • Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.
  • Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
  • Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
  • Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
  • Linux certifications (e.g., RHCSA/RHCE).
What the job really is

As a Senior Technical Account Manager at DigitalOcean, you will partner with key business customers to ensure they effectively utilize the cloud platform, providing technical consultation, architecture design, and proactive engagement to drive customer success. Your role will involve managing key accounts, conducting regular consultations, and collaborating with internal teams to align customer needs with company goals. You will also act as the voice of the customer, advocating for their needs and helping to optimize their cloud infrastructure.

Benefits
  • Competitive salary range of $140,800 - $200,000.
  • Potential for a bonus based on company and individual performance.
  • Equity compensation, including equity grants upon hire and participation in the Employee Stock Purchase Program.
  • Reimbursement for relevant conferences, training, and education.
  • Access to LinkedIn Learning's 10,000+ courses for continued growth and development.
  • Flexible time off policy and Employee Assistance Program.
Things to weigh
  • No specific mention of the technology stack beyond cloud platforms and tools like Terraform and Ansible.
  • The role involves significant customer interaction, which may not suit all technical professionals.
  • The position is remote, which may require strong self-management skills.
Job score4.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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