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Customer Support Specialist, Japanese

Digital Extremes
Location
Location Flexible
Posted
2 days ago
Department
Customer Support
What they actually want (must-haves)
  • Fluent Japanese & English speaker, reader, and writer
  • 1-2 years of experience in a help desk or technical support work environment
  • Relevant training in technical support
  • Strong organizational and multitasking skills
  • Good knowledge of the principles of great customer service
  • Strong technical understanding and a quick study of new tech tools
Nice to have
  • Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
What the job really is

The Japanese Customer Support Specialist will provide effective customer support to Japanese-speaking gamers, ensuring their satisfaction with the game. Responsibilities include interacting with players, moderating community content, updating internal teams on community trends, and troubleshooting technical issues. The role also involves translation assistance and identifying fraudulent activities within the game.

Things to weigh
  • No specific salary or benefits listed
  • Role requires strong technical skills and knowledge of gaming culture
  • Position involves handling potentially sensitive issues related to player transactions and fraud
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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