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Associate Authentication Analyst (French/Spanish/Portuguese speaker)

DigiCert
Location
Cape Town
Posted
17 days ago
Department
Authentication and Support
What they actually want (must-haves)
  • Fluent in English and French
  • Excellent written and oral communication skills in the native language and any language listed on CV (including English)
  • Customer service experience
Nice to have
  • Diploma or bachelor’s degree desirable
  • Experience in a policy/compliance role an advantage (banking, finance, fraud, etc.)
  • Detail oriented with a high level of accuracy
  • Strong PC skills and fast typing speed
  • Ability to multitask and perform under pressure to meet deadlines and targets
What the job really is

As an Associate Authentication Analyst, you will support customers and internal stakeholders by conducting authentication and validation activities for SSL and Code Signing digital certificates. Your role will involve reviewing applications, verifying business legitimacy, and ensuring compliance with security standards while providing customer service through various communication channels. You will also participate in projects to enhance operational effectiveness and assist in mentoring new team members.

Benefits
  • Competitive compensation and comprehensive benefits package
  • Generous paid time off, including holidays and additional leave options
  • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
  • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
  • Pension, life insurance, and income protection benefits (location dependent)
  • Employee Assistance Program with 24/7 confidential support for employees and their families
Things to weigh
  • Candidates must successfully pass and maintain enhanced background screening requirements.
  • The role requires strong attention to detail and the ability to mitigate risks, which may be challenging for some candidates.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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