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Associate Authentication Analyst

DigiCert
Location
US UT Lehi
Posted
20 days ago
Department
Authentication and Support
What they actually want (must-haves)
  • High School Diploma or equivalent
  • 1+ year of experience in customer service
  • Comfortable working on a computer daily and conversing over the phone and through email
  • Strong oral, written and interpersonal communication skills
  • Proficient knowledge of Microsoft products and other applicable software or applications
  • Detail-oriented with excellent organization skills
Nice to have
  • Bachelors degree in IT, Computer Science, or other technical degree
  • 2+ years of experience in a customer service role within the tech industry
  • Excellent knowledge of Microsoft products and other applicable software or applications
  • Spanish speaking
What the job really is

As an Associate Authentication Analyst at DigiCert, you will ensure the quality of validation products for the company's software. Your day-to-day tasks will include executing validation scripts, analyzing test data, and coordinating validation testing with various departments. You will also interact with customers via phone, chat, and email, addressing inquiries and documenting trends in customer interactions.

Benefits
  • Competitive compensation and comprehensive health, dental, and vision coverage
  • Retirement savings programs with company matching (401(k) or RRSP)
  • Generous paid time off, including holidays, and vacation
  • Paid parental leave and family support benefits
  • Life and disability coverage
  • Flexible spending and health savings options (where applicable)
Things to weigh
  • No salary range provided beyond the stated hourly rate
  • Role may involve repetitive tasks related to validation and customer service
  • The position requires strong communication skills but does not specify technical skills beyond Microsoft products
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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