HHiring Reality
← DigiCert

Customer Success Manager

DigiCert
Location
Cape Town
Posted
26 days ago
Department
Authentication and Support
What they actually want (must-haves)
  • 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
  • Excellent written and verbal communications skills
  • Strong organizational skills and very detail oriented
  • Ability to analyse complex situations and work cross-functionally towards a solution
  • Customer Centric mindset, with a focus on delivering exceptional service and understanding client needs
  • Experience working with enterprise customers, with the ability to diffuse complex customer challenges
Nice to have
  • Fluency in Dutch, Spanish, and/or French
  • Previous experience with Sales Engineering, Customer Service, or other customer-facing roles
  • Previous experience with project management / PMP, CAPM, or other Project Management certification
  • Tertiary qualification
  • Digital Security Industry certification
What the job really is

As a Customer Success Manager at DigiCert, you will manage relationships with some of the company's largest Enterprise PKI, IOT, and TLS clients. Your role involves understanding client business objectives, ensuring their needs are met through proactive communication and collaboration with internal teams, and driving customer satisfaction while managing service renewals and escalations.

Benefits
  • Competitive compensation and comprehensive benefits package
  • Generous paid time off, including holidays and additional leave options
  • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
  • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
  • Pension, life insurance, and income protection benefits (location dependent)
  • Employee Assistance Program with 24/7 confidential support for employees and their families
Things to weigh
  • No specific salary listed
  • Role involves managing multiple accounts and requires strong relationship management skills
  • Fast-paced environment may be challenging for some candidates
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to DigiCert?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →