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Sr. Project Manager

Dialpad
Location
North Carolina, US
Posted
16 days ago
Department
150 - Professional Services
What they actually want (must-haves)
  • Bachelor’s degree or equivalent practical experience working with SaaS products and implementations.
  • 8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.
  • Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.
  • Proven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detail.
  • Strong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverables.
  • Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situations.
Nice to have
  • PMP, PMI, or similar project management certification is a plus.
What the job really is

As a Sr. Project Manager at Dialpad, you will oversee the deployment process for Enterprise customers, managing complex implementations from kickoff to launch. Your role involves guiding customers through the Dialpad Deployment Methodology, coordinating with cross-functional teams, and ensuring successful adoption of Dialpad products and features. You will also handle project plans, timelines, and risks while serving as a trusted advisor to clients.

Benefits
  • Competitive salary, comprehensive benefits, and real opportunities for growth.
  • Cutting-edge AI tools and a robust training program to help you reach your full potential.
  • Inclusive office environment designed to cultivate collaboration and connection.
  • Recognized culture as a Great Place to Work, ensuring every employee feels valued and empowered.
Things to weigh
  • No specific salary listed in the posting.
  • Remote position limited to North Carolina, which may restrict applicants from other locations.
  • High level of experience required may limit opportunities for less experienced candidates.
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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