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Sr. Business Value Consultant, Agentic AI

Dialpad
Location
Austin, US
Posted
16 days ago
Department
150 - Professional Services
What they actually want (must-haves)
  • 6+ years of experience in value engineering, management consulting, strategic finance, customer analytics, business operations, business intelligence, or a related customer-facing role in enterprise software, AI, or technology.
  • Demonstrated ability to build business cases that withstand scrutiny from CFO-, VP-, and executive-level stakeholders.
  • Experience translating ambiguous business goals into measurable outcomes, baselines, targets, and operating plans.
  • Experience participating in customer discovery, business-process mapping, or workflow analysis for enterprise customers.
  • Experience defining contact-center or operational baselines such as fully loaded cost per contact, average handle time by intent, first-contact resolution, containment, or transfer outcomes.
  • Comfort owning the numbers in front of an executive sponsor and explaining both the conclusion and the assumptions behind it.
What the job really is

As a Senior Business Value Consultant for Agentic AI at Dialpad, you will help strategic customers achieve measurable business outcomes from their AI deployments. Your role involves connecting sales promises to actual data post-launch, developing dashboards, and creating executive narratives that demonstrate the value delivered. You will collaborate with various teams to ensure that customer success is tracked and communicated effectively throughout the implementation process.

Benefits
  • Competitive salary
  • Comprehensive benefits
  • Real opportunities for growth
  • Cutting-edge AI tools
  • Robust training program
  • Inclusive office environment
Things to weigh
  • Role involves significant customer interaction and requires comfort with financial and operational metrics.
  • No specific salary listed in the posting.
  • The position is hybrid, which may require flexibility in work location.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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