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IT Service Associate

DFO Referrals
Location
Westport, CT
Posted
27 days ago
Department
IT
Salary
$90,000-150,000
What they actually want (must-haves)
  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Engineering, or a related technical discipline
  • 3+ years of experience providing IT support in a fast-paced, professional environment
  • Hands-on expertise supporting and troubleshooting Windows 11, macOS and iOS environments
  • Strong problem-solving, communication, and customer service skills
  • Ability to learn new technologies quickly
  • Security minded with a high sensitivity to data confidentiality and IT security
Nice to have
  • Experience in ITIL or other IT frameworks
  • Prior experience with cloud-based platforms including Microsoft365, Azure, Okta, Zscaler
  • Demonstrated interest in leveraging emerging technologies including platforms such as Microsoft Copilot, ChatGPT, Claude, and other generative AI solutions
What the job really is

The IT Service Associate at the Dalio Family Office will provide high-quality IT support to business stakeholders, ensuring excellent service delivery and troubleshooting hardware and software issues. The role involves collaborating with the IT Service Delivery Lead, offering white glove support to key executives, and managing on-call duties as needed. The position requires a presence in both the New York City and Westport offices, with a focus on adapting to a dynamic technology landscape.

Benefits
  • 100% company paid medical premiums
  • 17 company paid holidays
  • Friday summer hours
  • Monthly community happy hours
  • Hybrid work environment
  • Free catered food services for in-office days
Things to weigh
  • Role requires regular presence in both New York City and Westport offices
  • No immigration sponsorship available
  • Compensation range is broad and dependent on various factors
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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