HHiring Reality
← DevRev

Customer Engineer

DevRev
Location
Argentina
Posted
12 days ago
Department
R&D
What they actually want (must-haves)
  • 3–5 years of hands-on software engineering experience
  • Strong proficiency in a backend language (Golang strongly preferred)
  • Prior experience in Customer Engineering, Sustenance/L4 engineering, or a similar support-focused, customer-facing engineering team
  • Strong debugging, logging, and observability mindset for distributed systems and microservices
  • Comfortable investigating root cause at the code level
  • Experience writing postmortems, root-cause documentation, and reliability/incident reports
Nice to have
  • Deep expertise in a product area such as integrations, workflows, search/AI, or platform
  • Exposure to multi-tenant SaaS systems
  • Working knowledge of frontend concepts (SPA frameworks, preferably ReactJS)
  • Adoption of modern AI-assisted dev tooling
What the job really is

The Customer Engineer at DevRev is a customer-facing role within the Customer Experience team, responsible for resolving platform bugs that require code changes and developing customer-facing features. This position involves deep expertise in a specific product area, managing incidents, and translating customer technical needs into product feedback, while leveraging the company's AI engine for diagnostics and solutions.

Things to weigh
  • No salary listed
  • Role focuses on technical relationship rather than overall customer relationship
  • On-call responsibilities are required
  • Work is prioritized by customer impact, not a separate engineering backlog
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to DevRev?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →