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Account Executive, Membership Services

Detroit Lions
Location
Detroit, MI 48226
Posted
5 days ago
Department
Ticket Sales
What they actually want (must-haves)
  • Minimum 1-year of proven sales and customer service experience required
  • Strong customer service skills and problem-solving abilities
  • Ability to work independently and as an effective team member
  • Excellent communication and organizational skills with a client-centric attitude
  • Professional, self-motivated, confident and willing to lead by example
  • Ability to work in a team-oriented environment with an irregular work schedule (including nights, weekends and some holidays)
Nice to have
  • Bachelor's Degree preferred
  • Experience with a professional sports or entertainment venue preferred
  • Knowledge of Archtics ticketing systems, Microsoft Dynamics (STR) and basic Excel/Word proficiency are all preferred
What the job really is

The Account Executive, Membership Services is focused on retaining and managing Season Ticket Members for a sports organization. Daily tasks include providing exceptional customer service, maintaining regular communication with clients, renewing accounts, and selling new memberships. The role also involves cross-selling additional products and participating in sales campaigns, all while ensuring a high level of customer satisfaction and relationship building.

Things to weigh
  • Irregular work schedule including nights, weekends, and some holidays
  • Fast-paced and sometimes high-stress environment
  • May require work out of both the Ford Field Management Office and the Allen Park Training Facility
Job score2.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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