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← DentalXChange

Client Technical Operations I

DentalXChange
Location
Remote USA
Posted
18 days ago
Department
Operations
Salary
$21.00 to $24.50
What they actually want (must-haves)
  • Bachelor's degree preferred
  • 2 or more years of experience in dental RCM and EDI
  • Strong verbal and written communication and interpersonal skills
  • Proficient in all MS Office applications and use of the internet
  • Ability to successfully multitask with accuracy in a fast-paced environment
  • Working knowledge of technical and procedural aspects and functions
What the job really is

The Client Technical Operations I role involves providing Level 1 technical support for production issues, primarily through intake and triage of support cases submitted via Salesforce. The position requires investigating and documenting issues, collaborating with various internal teams, and escalating complex problems to higher-level operations staff. This role emphasizes maintaining accurate documentation and ensuring timely communication regarding ticket statuses.

Benefits
  • Medical, dental, and vision benefits – eligible first of the month after start date
  • Unlimited PTO
  • Paid time off for sick, jury duty, bereavement
  • 10 company paid holidays
  • 401k with company match
  • Health Advocate
Things to weigh
  • Pay range is $21.00 to $24.50 per hour DOE
  • Role involves handling potentially complex technical issues but is primarily Level 1 support
  • No specific mention of opportunities for advancement or skill development beyond initial training
Job score4/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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