HHiring Reality
← DentalXChange

VIP Support Specialist

DentalXChange
Location
Remote USA
Posted
1 month ago
Department
Client Support
Salary
$20.00 to $22.00
What they actually want (must-haves)
  • GED or High School Diploma, college degree (preferred)
  • Minimum of 1 year of customer service experience in a professional role required
  • Minimum of 1 year of experience in the dental industry is required
  • Exceptional organizational skills and the ability to meet required deadlines
  • Proficient in all MS Office applications and use of the internet
  • Strong verbal and written communication and interpersonal skills
Nice to have
  • Minimum of 6 months of experience managing key accounts is preferred
  • Self-sufficient and able to execute tasks with little supervision
  • Ability to successfully multitask with accuracy in a fast-paced environment
  • Working knowledge of technical and procedural aspects and functions
What the job really is

The VIP Support Specialist at DentalXChange provides dedicated support to executive accounts, managing day-to-day inquiries and ensuring timely resolutions. This role involves troubleshooting issues, documenting interactions in Salesforce, and collaborating with internal departments to enhance client satisfaction. The position aims to build strong relationships with clients while meeting productivity and accuracy standards.

Benefits
  • Medical, dental, and vision benefits – eligible first of the month after start date
  • Unlimited PTO
  • Paid time off for sick, jury duty, bereavement
  • 10 company paid holidays
  • 401k with company match
  • Health Advocate
Things to weigh
  • Pay range is $20.00 to $22.00 per hour DOE
  • Role involves managing executive accounts which may require high-level problem-solving and relationship management skills
  • Position requires a strong understanding of client needs and expectations
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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