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← Defense Unicorns

Technical Customer Success Manager

Defense Unicorns
Location
Remote
Posted
1 month ago
Department
Commercial Delivery
What they actually want (must-haves)
  • Strong relationship-building skills with executive leadership and technical teams
  • Experience in post-sales customer success roles
  • Technical knowledge of Kubernetes-based platforms and secure software delivery principles
  • Ability to troubleshoot complex deployment challenges
  • Experience in developing and executing success plans for customers
  • Excellent verbal and written communication skills
Nice to have
  • Experience transitioning customer value delivery from services to productized approaches
  • Familiarity with regulated, high-compliance deployment environments
  • Experience working with platform engineering teams
  • Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
  • Familiarity with open-source ecosystems
What the job really is

As a Technical Customer Success Manager at Defense Unicorns, you will serve as the primary post-sales success lead for key commercial accounts, building strong relationships with customers and guiding them in maximizing the value of the platform. Your role involves collaborating with engineering teams to address technical challenges, facilitating executive reviews, and proactively identifying opportunities for account growth and deeper platform adoption.

Benefits
  • 100% Company Paid Medical/Dental/Vision premiums
  • Health Savings Account
  • Life Insurance
  • Disability Insurance
  • 401k Retirement Plan
  • Company Stock Options
Things to weigh
  • Travel expectations of 10%-25% may be a consideration for work-life balance
  • Role requires a dynamic individual who can adapt to evolving responsibilities
  • Compensation range provided but based on candidate experience, specifics not guaranteed
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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