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← Deepwatch India

IT Operations Lead

Deepwatch India
Location
Bengaluru-KA, Remote
Posted
16 days ago
Department
IT
What they actually want (must-haves)
  • Seven or more years of progressive experience in corporate IT, enterprise IT operations, workplace technology, or a related function.
  • Experience serving as a technical lead, senior escalation point, system owner, or regional IT contact.
  • Expert-level knowledge of macOS administration and troubleshooting.
  • Strong experience administering Google Workspace, Okta, Slack, Jira, Confluence, ServiceNow, and enterprise MDM platforms.
  • Practical understanding of SSO, MFA, SAML, OIDC, SCIM, role-based access, and identity lifecycle management.
  • Experience managing employee onboarding, offboarding, endpoint deployment, asset inventory, software licensing, and vendor relationships.
Nice to have
  • Experience in a cybersecurity, SaaS, cloud, or technology company.
  • Experience with Iru, CrowdStrike, Google Admin, Okta Workflows, Jira Service Management, or comparable platforms.
  • Scripting or automation experience using APIs, shell scripting, Python, low-code workflows, or similar technologies.
  • Experience supporting SOC 2, ISO 27001, or other security and compliance audits.
  • Experience helping establish or scale an India-based IT operation.
What the job really is

The IT Operations Lead at Deepwatch will oversee IT operations in India, acting as the primary contact for employees and leadership while managing day-to-day technology operations. This role involves resolving complex technical issues, improving processes, and enhancing the employee technology experience, all while contributing to the global workplace technology strategy. The position requires a hands-on approach and a focus on building and maturing the IT function as the operations grow.

Benefits
  • Group Health Insurance – Comprehensive medical coverage for you and your dependents.
  • Group Accidental Insurance – Financial protection in case of accidental injuries.
  • Group Term Life Insurance – Security for your loved ones in unforeseen circumstances.
  • Comprehensive Wellness, OPD and Gym support program.
Things to weigh
  • This role requires alignment with US Eastern time hours, which may affect work-life balance for candidates in India.
  • The position does not have direct reports initially, which may limit immediate leadership opportunities.
  • The job involves a hands-on approach, which may not suit candidates looking for purely strategic roles.
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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