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Hybrid IT Support Technician II - Dallas, TX

Dedicated IT
Location
Dallas, TX
Posted
5 days ago
Department
MidMarket Service
Salary
$55,000 - $65,000
What they actually want (must-haves)
  • High School Diploma or GED
  • 2-3 years in a helpdesk or similar advanced technical role
  • Prior experience in a Managed Service Provider (MSP)
  • Desktop Support for workstation hardware and software (Windows/Mac OS)
  • O365 Administration & Troubleshooting
  • Support Ticket Management using ConnectWise
Nice to have
  • Previous experience in Healthcare IT
  • Familiarity with troubleshooting medical software and equipment
  • Experience with ConnectWise preferred
What the job really is

As a Hybrid IT Support Technician II at Dedicated IT, you will provide technical support to healthcare clients, managing support tickets and resolving issues both remotely and onsite. Your role involves collaborating with team members, mentoring junior technicians, and ensuring exceptional service delivery while gaining hands-on experience with various systems and technologies.

Benefits
  • Comprehensive Health Benefits including medical, dental, and vision coverage
  • 401K with Company Match
  • Generous Time Off including 8 paid company holidays and 3 weeks of paid time off
  • Ongoing learning and development opportunities
  • People-Focused Culture promoting work-life balance
Things to weigh
  • Salary range of $55,000 - $65,000 is specified
  • Role involves physical activity and lifting equipment weighing 60 pounds or more
  • Onsite fieldwork is required periodically
  • Healthcare IT experience is preferred but not mandatory
Job score4.4/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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