HHiring Reality
← Decathlon Digital FR

Senior Support engineer [Digital] (f/m/d)

Decathlon Digital FR
Location
Villeneuve-d'Ascq, Nord, France
Posted
25 days ago
Department
Engineering
What they actually want (must-haves)
  • 5+ years of experience in IT support/application engineering
  • Ability to lead a team and manage service providers
  • Strong communication skills in English
  • Experience with SQL, Postman, and log analysis
  • Knowledge of ITIL best practices (Incident, Problem & Change Management)
  • Mindset focused on continuous improvement and user orientation
Nice to have
  • Experience with PHP, Java, Kafka, RabbitMQ
  • Experience with observability tools like Datadog
What the job really is

As a Senior Support Engineer at Decathlon, you will ensure the continuity, stability, and quality of critical applications. Your responsibilities will include managing support requests, leading incident management processes, and enhancing knowledge management to empower lower support levels. You will collaborate closely with various teams to analyze root causes of issues and communicate product health regularly.

Benefits
  • Hybrid work organization
  • Provided equipment (Mac or Windows)
  • Local project team within a global network
  • Skill development and training opportunities
  • Compensation package including employee stock ownership and monthly/quarterly bonuses
Things to weigh
  • No specific salary information provided
  • The role involves on-call duties which may affect work-life balance
  • The position requires a passion for sports, which may not appeal to all candidates
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Decathlon Digital FR?

See how your résumé matches this role — and tailor it from what actually gets interviews.