HHiring Reality
← DebtBook

Senior Customer Success Manager - Treasury Accounts

DebtBook
Location
Charlotte, NC
Posted
16 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years of experience in a public finance-related or treasury-related role
  • 4+ years of relevant work experience in industry or fintech SaaS
  • Accounting or finance background required
  • Experience with ChurnZero or other CSM platforms
  • Strong communication skills to establish trust and credibility with members of the customer organization
  • Self-motivated, with strong project management and organizational skills
What the job really is

As a Senior Customer Success Manager at DebtBook, you will engage with enterprise-level treasury customers, focusing on maintaining strong relationships and promoting the adoption of DebtBook's products. Your role will involve managing a book of business, understanding customer needs, and collaborating with the account management team to identify expansion opportunities while ensuring customer satisfaction and retention.

Benefits
  • Competitive salaries plus equity (stock options) for all employees
  • Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match
  • Flexible work schedules and generous leave policies (including unlimited PTO)
  • Professional development opportunities and tuition reimbursement
  • Family and wellness perks
  • In-person social events
Things to weigh
  • No salary listed
  • Fast-paced startup environment may lead to shifting business demands
  • Role requires proactive engagement with customers throughout their lifecycle
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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