HHiring Reality
← Daybreak Health

Customer Success Manager

Daybreak Health
Location
100% Remote
Posted
19 days ago
Department
Sales
What they actually want (must-haves)
  • Experience in EdTech, education, or healthcare partnerships, product support, and enablement
  • K-12 background
  • Track record driving adoption at scale, think 100+ customers and thousands of end users
  • Strong project management across multiple launches at different phases
  • Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily
  • Exceptional organization across deadlines and deliverables
Nice to have
  • Experience with mental health or SEL products
  • Previous work inside a K-12 district or on a campus
  • Salesforce or similar CRM experience
What the job really is

As a Customer Success Manager at Daybreak Health, you will manage a portfolio of over 50 school districts, ensuring smooth onboarding and ongoing support for counselors, social workers, and school administrators. Your role involves technical onboarding, staff training, troubleshooting, and executing adoption campaigns, all aimed at improving mental health care access for students. You will leverage AI tools to enhance efficiency and focus on building relationships within the districts to drive engagement and success.

Things to weigh
  • No specific mention of career advancement opportunities
  • Role involves managing a large number of districts, which may lead to high workload
  • Focus on using AI tools may require adaptability to new technologies
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Daybreak Health?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →