HHiring Reality
← Data Systems Analysts, Inc.

Help Desk Technician (Tier 3) - ACWS

Data Systems Analysts, Inc.
Location
Fort Dix, NJ
Posted
19 days ago
Department
Department of Defense (DoD)
What they actually want (must-haves)
  • Experience with Microsoft Copilot and/or an approved equivalent AI solution
  • Associate’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience
  • CompTIA Security+ and AWS cloud engineering or architecture certification
  • 4+ years of experience providing enterprise help desk, service desk, application support, or production support for mission-critical systems
  • Experience performing Tier 3 technical troubleshooting for complex incidents, application defects, user access issues, workflow failures, integration issues, and production support escalations
  • Strong root cause analysis skills
Nice to have
  • Experience supporting Army, DoD, federal acquisition, contracting, financial, or other mission enterprise systems
  • Experience supporting Appian, low-code/no-code applications, Java-based services, APIs, databases, business intelligence tools, or cloud-hosted environments
  • Familiarity with DoD security requirements and secure incident handling
  • Experience developing SOPs, troubleshooting guides, and service improvement recommendations
  • Working knowledge of AI concepts for service desk improvement
What the job really is

The Help Desk Technician (Tier 3) role involves providing advanced technical support for ACWS by resolving complex incidents and defects that have been escalated from Tier 2. Daily tasks include conducting root cause analysis, troubleshooting production issues, maintaining ticket documentation, and collaborating with various stakeholders to ensure reliable mission operations.

Benefits
  • Salary range of $95,000 — $105,000 USD
Things to weigh
  • No specific mention of remote work options
  • Requires active Secret Clearance which may limit applicant pool
  • Posted salary range is a good-faith estimate and actual compensation may vary based on qualifications
  • Many positions require the ability to obtain a security clearance, which may involve background checks
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Data Systems Analysts, Inc.?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →