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← Data Systems Analysts, Inc.

Help Desk Technician (Tier 3) Lead - ACWS

Data Systems Analysts, Inc.
Location
Fort Dix, NJ
Posted
1 month ago
Department
Department of Defense (DoD)
What they actually want (must-haves)
  • Experience with Microsoft Copilot or an equivalent AI solution
  • Associate’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience
  • CompTIA Security+ and AWS cloud engineering or architecture certification
  • 5+ years of experience providing enterprise help desk, service desk, application support, or production support for mission-critical systems
  • Experience performing Tier 3 technical troubleshooting for complex incidents, application defects, user access issues, workflow failures, integration issues, and production support escalations
  • Strong root cause analysis skills
Nice to have
  • Experience supporting Army, DoD, federal acquisition, contracting, financial, or other mission enterprise systems
  • Experience supporting Appian, low-code/no-code applications, Java-based services, APIs, databases, business intelligence tools, or cloud-hosted environments
  • Familiarity with DoD security requirements and secure incident handling
  • Experience developing SOPs, troubleshooting guides, and service improvement recommendations
  • Working knowledge of AI concepts for service desk improvement
What the job really is

The Help Desk Technician (Tier 3) Lead provides advanced technical support for ACWS by resolving complex incidents and defects escalated from Tier 2. This role involves conducting root cause analysis, supporting production troubleshooting, maintaining ticket documentation, and coordinating with various stakeholders to ensure reliable mission operations.

Benefits
  • Salary range of $100,000 — $110,000 USD
Things to weigh
  • No specific mention of remote work options
  • Requires active Secret Clearance
  • The salary is a good-faith estimate and may vary based on qualifications and experience
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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